How do I change payment information, review payments, adjust or cancel my subscription?

Customers since mid-March 2025: Your subscription is paid and managed via monday.com. In your monday account, navigate to Marketplace > Installed Apps > Sync for QuickBooks > Billing tab.

Customer prior to that date: Access the billing portal for Virtenia Sync. As a reminder, your subscription in this older billing mechanism does not automatically cancel if you uninstall from monday or cancel monday itself.

How do I get started or learn how the product works?

The documentation for Virtenia Sync includes both a written walkthrough and a video demo of how to get things set up.

You are also welcome to fill in support form below - we will walk you through the process live.

What happened to Platform Pioneers?

New for 2025 - Platform Pioneers is now part of Virtenia. Integration for QuickBooks has become Virtenia Sync, with top-notch Virtenia support and feature enhancements underway.

Why do my customers and invoices sometimes not sync right away?

In late 2024, we saw a sporadic problems where QuickBooks sometimes did not trigger a sync to new or changed invoices or customers promptly. As of 2025, we have deployed a workaround and had few or no further incidents. If you observe any customer or invoices not syncing within an hour or less, please contact us with the support form below.