How do I change payment information, review payments, adjust or cancel my subscription?

Access the billing portal for Virtenia Sync.

How do I get started or learn how the product works?

The documentation for Virtenia Sync includes both a written walkthrough and a video demo of how to get things set up.

You are also welcome to fill in support form below - we can walk you through the process live.

What happened to Platform Pioneers?

New for 2025 - Platform Pioneers is now part of Virtenia. Integration for QuickBooks has become Virtenia Sync, and continues to be supported and enhancements are on the way.

The "sync now" option is greyed out

We have identified a problem in which certain accounts get "stuck", and added a background process to resolve the situation within 2-3 hours. If you have any problems with the "sync now" option unavailable, please fill in the support form below and we will investigate.

Why do my customers and invoices sometimes not sync right away?

As of late 2024, we see a sporadic problems where QuickBooks sometimes does not trigger a sync to new or changed invoices or customers promptly. As of 2025, we have deployed a workaround that should catch up within 4 hours. If you observe any customer or invoices not syncing past a few hours, please contact us with the support form below.